Refund policy

Last Updated: June 4, 2026

This policy explains how returns, refunds, and exchanges work at Valenta Fashion (operated by Novus Invictus LLC).

1. Return Window

You have 30 calendar days from the date your package is marked "Delivered" to request a return or exchange. We do not charge any restocking fees, so you receive the full product price back.

2. Eligibility

To qualify, the item must be unworn, unwashed, and in its original condition with all tags and packaging intact. It must be free of scents (perfume, smoke) and stains (makeup, pet hair). Proof of purchase (order number or confirmation email) is required.

3. How to Start a Return

Email support@valenta-fashion.com within 30 days of delivery with your order number and reason for return (add photos if the item is damaged or wrong). We will reply with a Return Authorization (RA) number and the correct return address. Please do not ship anything back before you receive approval, and write your RA number clearly on the package.

4. Exchanges

Need a different size, color, or product? Once we receive and inspect your original item, we ship the replacement to you for free.

5. Refund Timeline

Once your return is received and approved, refunds are processed within 7 business days back to your original payment method. Your bank may need a few extra days to post the credit.

6. Damaged, Defective, or Wrong Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with your order number and clear photos. We will cover all costs and send a free replacement or a full refund (including original shipping), whichever you prefer.

7. Lost Parcels

If tracking shows "Delivered" but you have not received your package, please first check with neighbors, household members, and your local post office. A parcel is considered lost if tracking shows no updates for 20 business days, or if it has not arrived within 25 business days of dispatch. Once the carrier confirms it is lost, we issue a full refund or a free replacement.

8. Order Cancellation

You can cancel within 24 hours of purchase for a full refund. After that, your order is likely already being prepared, so the standard return process applies once it arrives.

9. Returns Without Authorization

Items sent back without an approved RA number will not be accepted and will be returned to the sender.

10. Business & Contact Information

Valenta Fashion is operated by Novus Invictus LLC.

Company Registration Number: 2026-001882100
EIN: 98-1913987
Address: 30 N Gould St #31823, Sheridan, WY 82801, USA
Email: support@valenta-fashion.com
Phone: +1 307 310 8792
Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM (Eastern Standard Time)